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Detecting unwanted bias

2 Topics

30 mins

Visible to: All users
Beginner Pega Customer Decision Hub '23 English
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Learn how to detect unwanted bias in engagement policy conditions and avoid discrimination while keeping the business requirements and regulations in mind.

After completing this module, you should be able to:

Explain what an ethical bias simulation is
Detect unwanted bias in engagement policies

Practice what you learned in the following Challenge:

Detecting unwanted bias in engagement policy conditions v5

Available in the following mission:

1:1 Customer Engagement Optimization v4

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