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Module

Detecting unwanted bias

2 Topics

30 mins

 Visible to: All users
Beginner
Pega Customer Decision Hub '24.1
English
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Learn how to detect unwanted bias in engagement policy conditions and avoid discrimination while keeping the business requirements and regulations in mind.

After completing this module, you should be able to:

Explain what an ethical bias simulation is
Detect unwanted bias in engagement policies

Practice what you learned in the following Challenge:

Detecting unwanted bias in engagement policy conditions v6

Available in the following mission:

1:1 Customer Engagement Optimization v5

Topics

Ethical bias

10 mins

Detecting unwanted bias

15 mins

Module Quiz

5 mins

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