Dispute features

This module explores key dispute features that improve efficiency and compliance. Learners examine early resolution options, dispute classification, and the use of associated transactions to prevent unnecessary disputes, while understanding pre-compliance and compliance processes to address rule violations and support accurate, timely, and regulation-aligned dispute outcomes.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Identify early resolution strategies when disputes can be resolved by duplicate identification, merchant credits, or low-value write-offs.

Explain how disputes are classified into categories and subcategories.

Analyze associated transaction information, such as credits, reversals, and authorizations.

Evaluate dispute scenarios to decide when to initiate pre-compliance or compliance actions.

Available in the following mission:

Pega Smart Dispute Agentic Automation v2

Topics

Early resolution for disputes

5 mins

Dispute classification

5 mins

Associated transactions

5 mins

Pre-compliance and compliance

5 mins

Module Quiz

5 mins