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Duplicate and temporary cases

4 Topics

30 mins

Pega Platform
Visible to all users
Intermediate Pega Platform Case Management English

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

After completing this module, you should be able to:

Describe situations in which users might submit duplicate cases
Describe the search duplicate cases logic and how it identifies duplicate cases
Configure a search for duplicate cases
Describe the purpose of a temporary case
Identify use cases for temporary cases

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