Skip to main content

Module

Duplicate and temporary cases

Archived

4 Topics

30 mins
Pega Platform 8.5
Visible to: All users
Intermediate
Pega Platform 8.5
Case Management
English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded.

Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is redundant and should be removed from the process. You learn the purpose of temporary cases and to identify use cases for temporary cases.

After completing this module, you should be able to:

Describe situations in which users might submit duplicate cases
Describe the search duplicate cases logic and how it identifies duplicate cases
Configure a search for duplicate cases
Describe the purpose of a temporary case
Identify use cases for temporary cases

Available in the following mission:

Senior System Architect v1

Topics

Duplicate cases

5 mins

Configuring a search for duplicate cases step

10 mins

Temporary cases

5 mins

Creating temporary cases

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice