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Guiding a customer service agent with coaching tips

2 Topics

15 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

After completing this module, you should be able to:

Create a coaching tip for customer service agents
Configure a coaching tip to appear conditionally

Available in the following mission:

Customer Service Low-Code Developer

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