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Guiding a customer service agent with coaching tips

2 Topics

15 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 English

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

After completing this module, you should be able to:

Create a coaching tip for customer service agents
Configure a coaching tip to appear conditionally

Available in the following mission:

Customer Service Low-Code Developer v5

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