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Implementation best practices

2 Topics

15 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 English

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core values of Pega Express and the importance of change management in the success of a project implementation.  

After completing this module, you should be able to:

Describe the six core values of Pega Express
Articulate the importance of change management
Participate in the building of a change management plan

Available in the following mission:

Pega Customer Service Implementation v3

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