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Module

Implementation best practices

2 Topics

15 mins

 Pega Customer Service 8.8 Visible to all users
Beginner Pega Customer Service 8.8 English

This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core values of Pega Express and the importance of change management in the success of a project implementation.  

After completing this module, you should be able to:

Describe the six core values of Pega Express
Articulate the importance of change management
Participate in the building of a change management plan

Topics

Best practices for customer service implementations

5 mins

Implementation change management

5 mins

Module Quiz

5 mins

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