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Implementing a business change using Revision Management

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Decision Hub '24.1 English

Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.

Change request types in the 1:1 Operations Manager portal support most business changes. However, for some low-volume business changes, such as changing decision strategies and editing decision data rules, you use the revision management capabilities in Pega Customer Decision Hub.

Learn how to make such low-volume business changes in the BOE environment and deploy them to production.

After completing this module, you should be able to:

Initiate a change request for low-volume business change in the BOE.
Implement a change request as an NBA Designer.
Approve and deploy the changes to all environments using the business change pipeline.

Practice what you learned in the following Challenge:

Adding a group-level engagement policy v5

Available in the following mission:

Business Agility in 1:1 Customer Engagement v7

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