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Implementing outbound communication in BOE

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Decision Hub '24.1 English

Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore how you can create essential artifacts for outbound communication by using Pega 1:1 Operations Manager.

After completing this module, you should be able to:

Create and deploy one-time Actions in a BOE.
Create and deploy artifacts required for implementing outbound communication.

Available in the following mission:

Business Agility in 1:1 Customer Engagement v7

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