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Module

Implementing service requests

3 Topics

20 mins

 Pega Customer Service 8.7 Visible to: All users
Advanced Pega Customer Service 8.7 DX API English

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The module also discusses the design guidelines and recommendations for creating new service requests with the Pega Digital Experience (DX) API.

After completing this module, you should be able to:

Discuss the advantages and disadvantages of using parallel flows.
Discuss the advantages and disadvantages of rebuilding the UX of existing service requests.
Recognize the guidelines for creating DX-compliant service request types.

Available in the following mission:

Pega Customer Service Case Management Edition v1

Topics

Rebuild the UX of an existing service request

5 mins

Parallel flows

5 mins

Design guidelines

5 mins

Module Quiz

5 mins

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