
Module
Implementing service requests
3 Topics
20 mins
Pega Customer Service 8.7
Advanced
Pega Customer Service 8.7
DX API
English
In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The module also discusses the design guidelines and recommendations for creating new service requests with the Pega Digital Experience (DX) API.