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Module

Integrating external data

2 Topics

20 mins

Visible to all users
Advanced Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that data to replace the sample contact data.

After completing this module, you should be able to:

Create a data class
Create a REST connector
Create a data transform to map from the REST connector to the data class
Update an activity to use the REST connector to retrieve data

Available in the following mission:

Customer Service Developer

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