Interacting with customers using a chatbot

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging in Pega Customer Service™. Typically, in a live chat session, the customer interacts with a customer service representative (CSR). In contrast, in a chatbot session, the chatbot responds to a customer request by walking the customer through a set of pre-defined questions. The chatbot gathers the required information and completes the service request.

Finally, you learn how to configure a multilingual chatbot to support globally distributed customers.

After completing this module, you should be able to:

Available in the following mission: