Introduction to Smart Investigate Agentic Automation

Explore how Pega Smart Investigate™ Agentic Automation streamlines exception handling by automating multichannel inputs, orchestrating investigation workflows, and enhancing operational efficiency while supporting implementation of regulatory compliance.

 

Beginner

English

After completing this module, you should be able to:

Describe the three-tiered case structure of Pega Smart Investigate Agentic Automation and how it organizes payment exception handling.

Explain how the application processes payment investigations across multiple channels, including the use of Society for Worldwide Interbank Financial Telecommunication (Swift) messages and email communications.

Identify how agentic automation reduces manual intervention in payment exception handling and improves response times.

Available in the following mission:

Pega Smart Investigate Agentic Automation v1

Topics

Smart Investigate Agentic Automation

5 mins

Pega Smart Investigate Agentic Automation architecture

5 mins

Pega Smart Investigate Agentic Automation walkthrough

5 mins

Module Quiz

5 mins