Mastercard disputes

This module provides a comprehensive overview of the end‑to‑end Mastercard dispute lifecycle. Learners explore dispute workflows, chargeback filing and responses, pre‑arbitration and arbitration handling, and final rulings. It also covers expedited billing dispute resolution and fraud and loss database reporting, enabling accurate, compliant, and timely dispute processing while ensuring adherence to Mastercard rules and effective collaboration across dispute stages.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Explain the end‑to‑end Mastercard dispute workflow.

Demonstrate how to file a Mastercard chargeback and handle the response.

Analyze pre‑arbitration scenarios to determine actions and responses to process the dispute further.

Evaluate arbitration cases and their rulings to determine Case closure actions.

Describe expedited billing dispute resolution procedures.

Apply accurate fraud and loss reporting to the Mastercard Fraud and Loss Database

Available in the following mission:

Pega Smart Dispute Agentic Automation v2

Topics

Flow in Mastercard disputes

5 mins

Filing a chargeback and handling its response

5 mins

Filing a pre-arbitration and handling the response

5 mins

Filing an arbitration and processing the ruling

5 mins

Expedited Billing Dispute Resolution

5 mins

Fraud and Loss Database Reporting

5 mins

Module Quiz

5 mins