Modifying the customer composite

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

Beginner

English

After completing this module, you should be able to:

Describe best practices for modifying Pega Customer Service user interface.

Learn how to add actions to the customer composite to streamline processes.

Best practices for wrapping up a customer interaction

Available in the following mission:

Customer Service Developer v5

Topics

Best practices for designing the customer composite

10 mins

Launching a service case from the composite

5 mins

Using the interaction wrap-up feature

5 mins

Module Quiz

5 mins