The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.
After completing this module, you should be able to:
Describe best practices for modifying Pega Customer Service user interface.
Learn how to add actions to the customer composite to streamline processes.
Best practices for wrapping up a customer interaction
Available in the following mission:
Customer Service Developer