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Module

Modifying the customer composite

3 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.8 English
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The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

After completing this module, you should be able to:

Describe best practices for modifying Pega Customer Service user interface.
Learn how to add actions to the customer composite to streamline processes.
Best practices for wrapping up a customer interaction

Available in the following mission:

Customer Service Developer

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