Skip to main content

Module

Modifying the customer composite

3 Topics

20 mins

 Visible to: All users
Beginner Pega Customer Service 8.8 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify the customer composite to support a contact center's most used processes and interactions.

After completing this module, you should be able to:

Describe best practices for modifying Pega Customer Service user interface.
Learn how to add actions to the customer composite to streamline processes.
Best practices for wrapping up a customer interaction

Available in the following mission:

Customer Service Developer v5

Topics

Best practices for designing the customer composite

10 mins

Launching a service case from the composite

5 mins

Using the interaction wrap-up feature

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice