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Module

Modifying customer composites

3 Topics

25 mins

Visible to: All users
Beginner Pega Customer Service '24.1 English

The Interaction Portal in the Pega Customer Service application is based on the Constellation design pattern, offering fast development, a prescriptive multichannel experience, extensibility, and a lower total cost of ownership. In this module you learn how to modify the user experience, along with best practices in user experience development with Pega Customer Service.

After completing this module, you should be able to:

Define the functional areas of the Interaction Portal
Create a new tab.
Define best practices in user experience development.

Available in the following mission:

Customer Service Low-Code Developer v7

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