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Monitoring your contact center with Insights

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service '23 Reporting Generative AI English

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

After completing this module, you should be able to:

Create an Insight
Add an Insight to the manager dashboard

Available in the following mission:

Pega Customer Service Foundation v7

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