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Next best action and customer interactions

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.7 Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 Decision Management English
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Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.

Learn how you can use Next-Best-Action to ensure a customer service representative takes relevant actions at every step during a customer interaction.

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach
Describe how a customer service representative can leverage Next-Best-Action

Available in the following mission:

Pega Customer Service Foundation v4

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