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Module

Next best action in omnichannel environments

2 Topics

25 mins

Pega Customer Decision Hub 8.7
Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

Learn how you can use Next-Best-Action to ensure a customer service representative takes relevant actions at every step during a customer interaction. Learn how easy it is to configure the brain by using the Next-Best-Action Designer to select the right offer for the right customer on a digital channel.

After completing this module, you should be able to:

Explain the benefits of Next-Best-Action in a contact-center
Explain how adaptive models are used to predict customer behavior
Describe the cross-sell on the web use case
Explain the purpose of key configurations in the Next-Best-Action Designer

Available in the following missions:

Pega Customer Decision Hub Foundation Decisioning Consultant

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