Next best action in omnichannel environments

Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

Learn how you can use Next-Best-Action to ensure a customer service representative takes relevant actions at every step during a customer interaction. Learn how easy it is to configure the brain by using the Next-Best-Action Designer to select the right offer for the right customer on a digital channel.

After completing this module, you should be able to:

Available in the following missions: