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Optimizing 1:1 customer engagement overview

1 Topic

15 mins

Visible to: All users
Beginner Pega Customer Decision Hub '23 English
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Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the areas of improvement to meet the business requirements. 

After completing this module, you should be able to:

Explain what simulation testing is
Define the different types of simulations

Available in the following mission:

1:1 Customer Engagement Optimization v4

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