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Module

Outlook and Webex integration

2 Topics

12 mins

Visible to all users
Beginner Pega Sales Automation 8.6 English

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

After completing this module, you should be able to:

Leverage the Outlook add-in
Leverage the Webex integration

Available in the following mission:

Pega Sales Automation Foundation

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