Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

After completing this module, you should be able to:

Available in the following mission: