Outlook and Webex integration

The Pega Sales Automation™ Outlook add-in leverages the Pega Intelligent Virtual Assistant (IVA), which uses sentiment analysis and natural language processing to suggest actions and responses for incoming emails.

With the Webex integration, you can collaborate both internally with your teammates and externally with customers directly from Pega Sales Automation.

Beginner

English

After completing this module, you should be able to:

Leverage the Outlook add-in

Leverage the Webex integration

Available in the following mission:

Pega Sales Automation Foundation v9

Topics

The Outlook add-in

5 mins

Webex Meetings and Webex Teams integration

5 mins

Module Quiz

2 mins