Pega Call introduction

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

Beginner

English

After completing this module, you should be able to:

Describe the purpose of Pega Call

Describe the telephony components and their functionality

Describe Pega Call high-level architecture

Available in the following mission:

Pega Call v7

Topics

Pega Call overview

5 mins

Pega Call and telephony

10 mins

Pega Call high-level architecture

5 mins

Module Quiz

5 mins