Skip to main content


Pega case management for designers

10 Topics

1 hr 50 mins

Visible to: All users
Beginner Pega Platform '24 Pega Platform '23 Pega Platform 8.8 Pega Platform 8.6 Pega Platform 8.5 Case Management User Experience English

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps.
Identify the role of case status in case processing.
Articulate the purpose of the Approve/Reject step in a workflow.
Identify how goals and deadlines establish expectations for completing work.
Identify the value of assigning and routing tasks to users.
Differentiate between a user and a work queue.
Describe automated correspondence in a workflow.
Describe how the search duplicate cases logic identifies duplicate cases.
Describe how child cases can model work performed by different parties.
Translate your design ideas into a Pega Platform workflow.

Available in the following mission:

Pega Constellation View-Based UI for Designers v2

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice