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Module

Pega Email Bot configuration

3 Topics

45 mins

Pega Platform 8.7
Visible to all users
Beginner Pega Platform 8.7 Pega Platform 8.6 Pega Customer Service 8.7 Pega Customer Service 8.6 Email English

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

After completing this module, you should be able to:

Define the components of Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure keywords for suggested cases

Available in the following mission:

Pega Email Bot Foundation

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