Module

Pega Email Bot configuration

3 Topics

45 mins

Pega Platform 8.8

Visible to: All users

Applies to: Pega Platform 8.8, Pega Platform 8.7, Pega Platform 8.6, Pega Customer Service 8.8, Pega Customer Service 8.7, Pega Customer Service 8.6

Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Beginner

English

After completing this module, you should be able to:

Define the components of Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure keywords for suggested cases

Available in the following mission:

Pega Email Bot Foundation v5

Topics

Pega Email Bot

10 mins

Adding an email account

15 mins

Creating an email bot

15 mins

Module Quiz

5 mins

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Pega Email Bot configuration

After completing this module, you should be able to:

Available in the following mission:

Topics

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