Skip to main content


Pega Knowledge authoring

3 Topics

30 mins

Visible to: All users
Beginner Pega Customer Service '23 Pega Knowledge Customer Service Generative AI English

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

After completing this module, you should be able to:

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

Available in the following mission:

Pega Knowledge v3

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice