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Module

Pega Knowledge Buddy overview

4 Topics

30 mins

Visible to: All users
Beginner
Pega Knowledge Buddy 24.2
Pega Knowledge 24.2
Generative AI
English

Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and relevant articles to user queries. Learn how to create your own Buddy and change it to suit the needs of your organization. See what questions users ask and how they interact with Buddies that you created.  

After completing this module, you should be able to:

Identify the benefits and potential applications of Pega Knowledge Buddy.
Create and edit a Buddy.
Verify the execution history of a Buddy.

Practice what you learned in the following Challenge:

Creating a Knowledge Buddy v1

Available in the following mission:

Pega Knowledge Buddy v2

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