Pega-shaped problems

Learn how Solution Designers identify root causes behind business symptoms in enterprise environments. Across customer engagement, customer service, operations, and legacy transformation, each section connects business challenges to structural issues suited to Pega Infinity™. The module also covers how Pega Blueprint™ supports the transition from problem diagnosis to solution design.

Beginner

English

After completing this module, you should be able to:

Describe how effective diagnosis maps business issues to use cases suited to Pega Infinity.

Identify customer engagement challenges by connecting business symptoms to underlying issues in real-time decisioning, data, and centralized intelligence.

Identify customer service challenges by connecting business symptoms to underlying failures in workflow orchestration, integration, and end-to-end resolution.

Identify operational and enterprise workflow challenges by connecting business symptoms to breakdowns in orchestration, business rules, and system coordination.

Identify legacy transformation challenges by connecting business symptoms to technical debt, rigid architectures, and business logic embedded in legacy systems.

Explain how Pega Blueprint supports alignment and the transition from problem diagnosis to solution design in a shared workspace.

Available in the following mission:

Solution Designer Foundations v1

Topics

The Solution Designer's diagnostic lens

5 mins

Problems in operations and enterprise workflows

10 mins

Problems in customer engagement

10 mins

Problems in customer service

10 mins

Problems in legacy transformation

10 mins

The diagnostic-to-design transition

5 mins

Module Quiz

5 mins