Pega Smart Dispute Agentic Automation overview

The Pega Smart Dispute™ Agentic Automation includes the new generative AI and automation features that help banks accelerate the resolution of disputes and fraud claims for any type of payment. With the new Smart Dispute Agentic Automation product, banks can now resolve complex disputes and claims even faster across a wider range of payment types, all through a single, powerful, and time-tested Pega solution.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Give a detailed overview of the Pega Smart Dispute Agentic Automation product.

List the AI enabled features of Pega Smart Dispute Agentic Automation.

Appreciate the Pega Constellation based architecture and features in Pega Smart Dispute Agentic Automation.

Explain Pega Smart Dispute Agentic Automation features built on Pega Customer Service foundations.

Describe the Pega Smart Dispute Agentic Automation workflows.

Available in the following mission:

Pega Smart Dispute Agentic Automation v2

Topics

Pega Smart Dispute Agentic Automation introduction

5 mins

Pega Smart Dispute Agentic Automation highlights

5 mins

Pega Smart Dispute Agentic Automation workflows

5 mins

Module Quiz

5 mins