Planning your project

This module provides implementation leaders and project managers with the essential tools and methodologies to plan a Pega Customer Service™ modernization initiative. Participants learn how to establish a solid foundation for implementation by making strategic decisions that align technology features with business objectives, ensuring maximum value delivery through a phased approach.

Beginner

English

After completing this module, you should be able to:

Prioritize Channel and Line of Business

Enable the implementation team

Create a phased implementation strategy

Evolve centers of excellence

Available in the following mission:

Transitioning Pega Customer Service to Constellation v1

Topics

Customer qualification for Pega Constellation Transition

5 mins

Implementation plan

5 mins

Case type transition strategy

5 mins

Data model considerations

5 mins

Reporting considerations

5 mins

Creating an Insight from Pega Process Fabric Hub

5 mins

Module Quiz

15 mins