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Preparing Customer Decision Hub for development

3 Topics

40 mins

Visible to: All users
Intermediate Pega Customer Decision Hub '23 Next Best Action Decision Management English
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using the Customer Decision Hub setup wizard. Learn how to start development efficiently and discover the advantages of using predefined industry templates. Understand the basics of the Context Dictionary and multi-level decisioning.



After completing this module, you should be able to:

Create a user with the access rights to run the setup process.
Run the Customer Decision Hub setup wizard to create the Customer Decision Hub implementation layer, the 1:1 Operations Manager extension application, and the overlay applications.
Analyze the artifacts that the setup wizard generates.
Discover the Context Dictionary and multi-level decisioning.
Enable Customer Decision Hub agents.

Practice what you learned in the following Challenges:

Running Pega Customer Decision Hub setup wizard v3 Enabling Pega Customer Decision Hub agents v3

Available in the following mission:

Preparation for 1:1 Customer Engagement Implementation v3

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