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Module

Preparing Customer Decision Hub for development

3 Topics

40 mins

Visible to: All users
Intermediate
Pega Customer Decision Hub '24.2
Next Best Action
Decision Management
English

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using the Customer Decision Hub setup wizard. Learn how to start development efficiently and discover the advantages of using predefined industry templates. Understand the basics of the Context Dictionary and multi-level decisioning.

 

 

After completing this module, you should be able to:

Create a user with the access rights to run the setup process.
Run the Customer Decision Hub setup wizard to create the Customer Decision Hub implementation layer, the 1:1 Operations Manager extension application, and the overlay applications.
Analyze the artifacts that the setup wizard generates.
Discover the Context Dictionary and multi-level decisioning.
Enable Customer Decision Hub agents.

Available in the following mission:

Preparation for 1:1 Customer Engagement Implementation v5

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