Routing design patterns and automated routing

Explore how routing design patterns and automated routing enable efficient, scalable work distribution in Pega applications. You learn how to design routing that orchestrates work across users, teams, and systems by applying reusable routing patterns and business logic. Evaluate routing strategies that improve throughput, flexibility, and operational efficiency.

Advanced

Case Management

Workflow Automation

English

After completing this module, you should be able to:

Explain the role of routing in enterprise Case Management.

Apply routing design patterns to distribute work efficiently.

Differentiate manual, Rule‑based, and automated routing approaches.

Select appropriate routing options for users, teams, and queues.

Assess routing strategies for scalability and operational efficiency.

Available in the following mission:

Lead System Architect Enhancements for Pega Infinity v2

Topics

Routing design patterns

15 mins

Routing with Pega Process AI

15 mins

Automated routing

10 mins

Module Quiz

5 mins