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Module

Screen pops

2 Topics

15 mins

Visible to all users
Intermediate Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Call 8.6 Pega Call 8.5 Pega Call 8.4 Pega Customer Service 8.4 English

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

After completing this module, you should be able to:

Define configuration options for screen pops
Customize a screen pop

Available in the following mission:

Pega Call

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