Skip to main content

Module

Service requests

9 Topics

50 mins

 Visible to: All users
Intermediate
Pega Customer Service '23
Case Management
English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

After completing this module, you should be able to:

Define the different stages of a service request
Create a new service request
Control the behavior a service request using configuration settings

Available in the following mission:

Customer Service Low-Code Developer v7

Topics

Microjourneys

5 mins

Service request template

5 mins

Eligibility stage

5 mins

Intake stage

5 mins

Process request stage

5 mins

Resolve stage

5 mins

Service request data model

5 mins

Configuring a service case

5 mins

Creating a new service request

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice