Setting up an Agent Trainer

Pega GenAI Agent Trainer™ enables you to utilize advanced AI-powered chatbots that simulate real customer interactions in your Digital Messaging channel. This helps customer service representatives (CSRs) practice and improve their skills in a safe environment, boosting their performance and customer service quality. Agent Trainer also enables you to set up different scenarios and personas for training, and then run simulations to get real-time insights and access saved data. 

After completing this module, you should be able to:

Available in the following mission: