
Module
Setting chat and messaging behavior
2 Topics
25 mins
Beginner
Pega Customer Service 8.7
English
A customer can initiate a conversation using traditional chat (Web Messaging), or by sending a post from SMS or a social networking application like Facebook or Twitter. This module describes how you can configure timeout behavior for conversations with a customer service representative (CSR).
Messages from applications can be private or public. The module describes how you can configure messaging behavior related to public posts or tweets.