Setting up Messaging AI

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI autofills form fields with information that the customer provides during the chat conversation.

Also, learn how to make use of Pega GenAI™ features that can aid CSRs in creating automated interaction summaries in Pega Customer Service™.

After completing this module, you should be able to:

Available in the following mission: