Suggested next best actions

If your Pega Customer Service application includes a Pega Customer Decision Hub license, you can configure the Voice AI channel to suggest next best actions, such as a new credit card offer. Learn how to configure a suggested next best action in the Voice AI channel.

Beginner

English

After completing this module, you should be able to:

Describe how audio from a customer call generates a next best action from Customer Decision Hub.

Configure a new offer.

Available in the following mission:

Pega Voice AI v5

Topics

Suggested next best actions

5 mins

Adding a suggested offer

5 mins

Module Quiz

5 mins