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Module
Text analytics for email routing
2 Topics
25 mins
Beginner
Pega Customer Decision Hub '24.2
English
Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to use machine learning to extract meaningful information from a large number of text messages. Learn how a text prediction can work to detect topics, extract entities, and identity the sentiment for incoming emails.