Third-party resolutions

Third-party resolution services enable financial institutions and merchants to prevent chargebacks by resolving disputes before they escalate. This module explores three industry-leading solutions that facilitate real-time collaboration between card networks, issuers, and merchants. Learn how Verifi dispute resolution leverages Visa's infrastructure to automate pre-dispute resolution through Cardholder Dispute Resolution Network (CDRN), how Ethoca alerts provide near-real-time fraud and dispute notifications, and how Ethoca consumer clarity enhances transaction transparency by delivering detailed purchase information to cardholders, reducing friendly fraud and improving customer experience.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Explain the effectiveness of Verifi's Cardholder Dispute Resolution Network (CDRN) in preventing chargebacks.

Describe Ethoca alerts functionality to identify and respond to fraud and dispute scenarios.

Analyze how Ethoca consumer clarity reduces the friendly frauds.

Available in the following mission:

Pega Smart Dispute Agentic Automation v2

Topics

Verifi dispute resolution

5 mins

Ethoca alerts

5 mins

Ethoca consumer clarity

5 mins

Module Quiz

20 mins