The transition process

This module provides a structured approach to incrementally transition your Pega Customer Service™ application from UI Kit to Constellation architecture. Through a carefully orchestrated migration process, participants learn how to use the enhanced capabilities of Constellation while maintaining operational continuity. This journey encompasses technical implementation, strategic planning, and organizational change management to ensure a seamless transition that delivers improved user experiences and operational efficiency.

Beginner

English

After completing this module, you should be able to:

Transition and modernize your Customer Service Applications

Install Pega Process Fabric Hub

Determine your Data Model strategy

Migrate and rebuild Service Cases

Transition groups with similar skills

Disable Pega Process Fabric Hub post transition

Available in the following mission:

Transitioning Pega Customer Service to Constellation v1

Topics

Best practices for designing the customer composite

10 mins

Integrating Common Data Model with existing systems of record

5 mins

Pega Process Fabric Hub basics

5 mins

Coexistence in Pega Customer Service using Pega Process Fabric Hub

5 mins

Disabling Pega Process Fabric Hub

5 mins

Module Quiz

10 mins