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Module

Using Pega GenAI Suggested Emails

3 Topics

20 mins
Pega Sales Automation '24.2
Visible to: All users Applies to: Pega Sales Automation '24.2

Contextually relevant, real-time email suggestions from Pega GenAI™ can enhance efficiency and improve customer engagement, both when composing new emails and replying to incoming emails. The suggested emails feature powered by Pega GenAI is available in the Pega Sales Automation™ desktop application and Pega Sales Automation for Outlook add-in.

Beginner
English

After completing this module, you should be able to:

Generate email suggestions when you compose new emails and reply to incoming emails with the suggested emails feature.
Refine responses and enter custom prompts with the suggested emails feature.

Available in the following mission:

Sales Automation Low-Code Developer v8

Topics

Suggested emails overview

5 mins

Pega GenAI-based suggested emails for desktop application

5 mins

Pega GenAI-based suggested emails for Outlook add-in

5 mins

Module Quiz

5 mins

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