Visa disputes

This module provides a thorough exploration of the end-to-end dispute management process within Pega Smart Dispute Agentic Automation. Learners will gain practical knowledge of the complete dispute lifecycle, from raising initial fraud and consumer disputes through the escalation processes of pre-arbitration, arbitration, and appeals. The module covers essential workflows, documentation requirements, response handling, and regulatory compliance considerations at each stage, equipping financial services professionals with the skills to efficiently manage disputes from initiation to final resolution.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Implement the fraud dispute workflow by accurately capturing all pertinent information during customer interviews and efficiently processing responses.

Execute the consumer dispute process by properly categorizing dispute reasons, collecting supporting documentation, and managing response.

Navigate the pre-arbitration process by evaluating dispute responses and submitting proper pre-arbitration cases when initial dispute responses are deemed inadequate.

Manage the arbitration filing process by assembling comprehensive case documentation, submitting cases to the appropriate payment network, and correctly processing arbitration rulings according to established procedures.

Conduct the appeals process by identifying valid grounds for appeal, compiling supporting evidence, submitting properly structured appeal requests, and efficiently processing the resulting rulings.

Available in the following mission:

Pega Smart Dispute Agentic Automation v1

Topics

Raising a fraud dispute and handling its response

5 mins

Raising a consumer dispute and handling its response

5 mins

Filing a pre-arbitration and handling its response

5 mins

Filing an arbitration and processing its ruling

5 mins

Filing an appeal and processing its ruling

5 mins

Module Quiz

5 mins