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Worklists and Workbaskets

3 Topics

30 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 Pega Knowledge 8.8 English

Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of knowledge articles.  

After completing this module, you should be able to:

Navigate the Pega KM Portal Worklists and Workbaskets.
Assign work to or from users of the KM Portal.

Available in the following mission:

Pega Knowledge v3

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