Mission
PW26: Building Enterprise Grade Agentic Self Service Solutions
3 Challenges
35 mins
Agentic Self-service represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this session, you will learn how to configure self-service agents for a Pega Customer Service™ application.
Creating an Agent for an Agentic Messaging Interface
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Challenge
Creating an Agent for an Agentic Messaging Interface
3 Tasks
20 mins
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U+ Bank wants to empower its customers to self-serve common requests without waiting for a live customer service representative. To support this goal...
Configuring the Self-Service Agent by adding a Fee Inquiry Case Type
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Challenge
Configuring the Self-Service Agent by adding a Fee Inquiry Case Type
2 Tasks
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With the Self-Service Agent now created, U+ Bank's implementation team must verify that the Agent responds correctly to a range of realistic customer...
Connecting the UPlus Policies Buddy to the Self-Service Agent
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Challenge
Connecting the UPlus Policies Buddy to the Self-Service Agent
2 Tasks
10 mins
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With the Self-Service Agent now created and configured, U+ Bank's implementation team wants the agent to use a curated knowledge base when responding...
