Mission
Case Management Advanced
5 Modules
3 Challenges
3 hrs
Continue learning about Case Management using Pega Platform™.
Available in the following mission:
Extending Service-Level Agreement configurations
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Module
Extending Service-Level Agreement configurations
2 Topics
25 mins
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You can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment. Additionally, you can...
Overriding Case Urgency
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Challenge
Overriding Case Urgency
1 Task
10 mins
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You are a Solution Builder working on the HRApps Onboarding Case Type at TGB. Onboarding Cases start with a default urgency of 10. To support...
Parallel processing
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Module
Parallel processing
4 Topics
35 mins
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Managing concurrent Case access
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Module
Managing concurrent Case access
1 Topic
15 mins
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Flow Action processing
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Module
Flow Action processing
2 Topics
20 mins
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In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Configuring Case processing
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Challenge
Configuring Case processing
1 Task
15 mins
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You are a Solution Builder working on the HRApps application at TGB. The existing interview process in the Candidate Case Type supports only one...
Organization records
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Module
Organization records
3 Topics
25 mins
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Configuring Flow Actions and Assignment Routing
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Challenge
Configuring Flow Actions and Assignment Routing
1 Task
15 mins
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You are a Solution Builder working on TGB's HR applications. The Candidate Case Type currently adds a candidate as a stakeholder at the start of the...
